Politique de confidentialité

Privacy Policy

Last Updated: [2 February 2025]

This Privacy Policy describes how Patisserie-Conseil Ltd ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website ([Insert Website URL]), use our services, or make a purchase from us. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

Information You Provide Directly:

  • Contact details (e.g., name, email, phone number, address).

  • Order information (e.g., billing and shipping addresses, payment details).

  • Account information (e.g., username, password).

  • Communications (e.g., messages sent through our website or email).

Information Collected Automatically:

  • Usage data (e.g., IP address, browser type, device information).

  • Cookies and similar technologies (see Section 5 for details).

Information from Third Parties:

  • Payment processors (e.g., Shopify, PayPal).

  • Delivery services (e.g., Royal Mail).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Fulfill Orders: Process payments, arrange shipping, and provide order confirmations.

  • To Communicate: Send updates about your orders, respond to inquiries, and provide customer support.

  • To Improve Our Services: Analyze website usage and enhance user experience.

  • For Marketing: Send promotional emails (with your consent) and show personalized ads.

  • For Legal Compliance: Comply with legal obligations and protect against fraud.

3. Legal Basis for Processing

Under UK GDPR, we process your personal information based on the following legal grounds:

  • Contractual Necessity: To fulfill orders and provide services.

  • Legitimate Interests: To improve our services, prevent fraud, and send marketing communications.

  • Consent: For marketing emails and cookies (where required).

4. How We Share Your Information

We may share your personal information with:

  • Service Providers: Payment processors, delivery companies, and IT support.

  • Business Partners: Marketing and advertising partners (with your consent).

  • Legal Authorities: To comply with legal obligations or protect our rights.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies to:

  • Enhance your browsing experience.

  • Analyze website traffic and usage.

  • Deliver personalized ads (with your consent).

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy.

  • Comply with legal obligations.

  • Resolve disputes and enforce agreements.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of your personal information.

  • Correction: Request updates to inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information (subject to legal requirements).

  • Restriction: Request restriction of processing in certain circumstances.

  • Portability: Request transfer of your data to another service provider.

  • Objection: Object to processing for direct marketing or legitimate interests.

  • Withdraw Consent: Withdraw consent for marketing or cookies at any time.

To exercise these rights, contact us at [contact@patisserie-conseil.co.uk].

8. International Data Transfers

Your personal information may be transferred outside the UK to countries with different data protection laws. We ensure such transfers comply with UK GDPR by using approved safeguards (e.g., Standard Contractual Clauses).

9. Security

We implement technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the "Last Updated" date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:
Email: [contact@patisserie-conseil.co.uk]
Address: 242 Oxgate House, Oxgate Lane, London, ENG, NW2 7FT, GB

For complaints, you may also contact the Information Commissioner’s Office (ICO), the UK’s data protection authority.