Politique d’expédition

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4. Shipping Options & Delivery Times

We offer the following shipping methods:

Shipping Method

Estimated Delivery Time

Cost

Standard UK Shipping

 3-5 business days

£X.XX

Express UK Shipping

 1-2 business days

£X.XX

International Shipping

 5-10 business days

Calculated at checkout

  • Free UK Shipping: Available on orders over £80.
  • International Orders: May be subject to customs duties and import taxes, which are the customer’s responsibility.

3. Packaging & Handling

  • Our chocolates are carefully packaged in temperature-controlled materials to ensure they arrive in perfect condition, especially during warm weather.
  • Each package is designed to protect the delicate nature of our products.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
  • If you have any questions about your order, contact us at [contact@patisserie-conseil.co.uk].

5. Delivery Issues & Returns

  • Delayed Orders: If your order is delayed beyond the estimated timeframe, please contact us for assistance.
  • Damaged or Incorrect Orders: Due to the perishable nature of our chocolates, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hourswith a photo of the issue, and we will gladly resolve it.